Our promise: your axolotl arrives alive, or we replace it. Ships Monday to Wednesday by 1–2 day courier · Be there to sign on first delivery · Tell us within an hour, with a photo · Replacement credit up to $100 CAD.
Live Arrival Guaranteed!
We’ve got you.
From one animal lover to another, we understand that the thought of shipping your pet could be a little frightening. For this reason, we have conducted plenty of research and have discussed with many enthusiasts and experts to find the safest shipping method. We guarantee the live arrival of your pet Axolotl. Thankfully our delivery method has proven excellence so we very rarely have any unfortunate deliveries. That said, it is not impossible, so we have a comprehensive DOA & delivery policy which can be read below or within our Terms of Service. If you require any clarification please contact us before you purchase.
When Are Axolotls Shipped?
Axolotls are only sent on Monday, Tuesday, or sometimes Wednesday. This depends on the destination, weather, holidays, and backlogs. Axolotls are sent on an overnight service meaning they arrive in 1-2 days. We will tell you the exact ship date. For Axolotls purchased directly from A Lot’l Axolotls: We have suspended Canada Post shipments and now use Reptile Express and Reptile Runner. DOA conditions and coverage will continue to apply despite the change in courier. Subject to change without notice. Please contact us with any further questions or concerns.
Return Policy
All sales are final. Refunds and store credits are approved on an individual basis under the DOA guarantee, Package coverage, for items we cancel or that are out of stock, or where the law requires. Except where the law requires a refund to the original payment method, refunds are issued as store credit. Food, water treatments, medications, salt and other consumables cannot be returned once opened, and live animals cannot be returned at all. Any return we agree to must be authorised in writing first and sent back in original condition at your cost within fourteen (14) days of authorisation; a restocking fee may apply. Please continue below to read our comprehensive Guarantees, Policies, and Terms of Service. If you require any further clarification please contact us before you make your purchase.
Wrong Shipping Address
When placing an order for an Axolotl, please ensure the address you provide is written correctly and in full. We will cut and paste the address on the package exactly how we receive it. We are not responsible for any addresses that were submitted incorrectly. If the shipment is returned due to an undeliverable address, you must pay for the return postage (a courier charge for the return postage) and again the invoiced shipping cost for the items to be sent out to you again. If free shipping was originally offered you must now pay a shipping fee. You will not receive the package until the fees are paid in full and payment is cleared. Bottom line: Please double-check the address.
Package Coverage
Every tracked parcel of food and supplies includes the carrier’s standard coverage at no charge: up to 0 (in the currency of your order) for goods lost or damaged while in the carrier’s possession, plus the shipping fees paid. When the goods in an order are worth more than 0, checkout offers optional additional package coverage for the full value at the carrier’s own declared-value rate, shown before you place the order. Package coverage applies to parcels of goods only: live axolotls are quoted, invoiced and shipped separately by a dedicated live-animal courier and are covered by the DOA guarantee below instead. Damage must be reported within forty-eight (48) hours of the delivery time recorded by the carrier, and a missing package within seventy-two (72) hours, with photographs of the packaging and contents. The covered amount is issued as a non-expiring store credit that can be used immediately to replace the items or saved for later.
How Axolotls Are Shipped
Axolotls are shipped using a courier. Shipments can only be sent out Monday through Wednesday to avoid them being held in a facility over the weekend due to courier delays. You may request to send the package out on a day that is not between Monday through Wednesday. Note that this will void our DOA policy. When the package arrives, the courier will bring the package directly to your door for you to sign. If by chance you miss the courier, the package will be taken to the nearest courier depot for you to pick-up with a valid piece of government ID; please note that a package not signed for on the first delivery attempt is outside the DOA guarantee. Please ensure you are checking the tracking provided to ensure you are available when the courier arrives.
DOA Axolotl Policy
In the unlikely occurrence of DOA (Dead On Arrival), the cost of the deceased Axolotls up to $100 CAD will be replaced. Shipping charges will not be refunded. On request only, and for a fee agreed before shipping, a higher coverage amount can be arranged. On the occurrence of DOA, you must contact us within the first hour of arrival (Confirmation by the delivery time provided by the courier) with clear photographs or video showing the axolotl deceased in its unopened shipping bag, and keep the animal and packaging until we have reviewed the claim. We may not be available to reply instantly but as long as the email or contact-form timestamp is within the first hour of your delivery confirmation time you are covered. The covered amount will be put on a store credit which can be used to immediately replace the Axolotls or saved and used at a later date. The cost of shipping is not covered and will need to be repaid at the invoiced cost. Someone must be available to sign for the package on the first delivery attempt made by the courier. Failure to sign for the package on the first attempt, modified shipping method/date (by request of the customer), and shipments that are not next-day or second-day delivery will void the guarantee. The guarantee does not cover animals that die after arrival for any reason, animals collected at pick-up, animals held, delayed, refused or seized by a carrier, customs or an authority, or shipments to an address or in conditions we advised against. A false DOA claim is fraud and will result in account closure and recovery of any credit issued.
*** Please familiarise yourself with our full Terms of Service ***
The above does not cover all of our policies, Guarantees, and Terms of Service which you agree to by conducting business with us or using our website. Please familiarise yourself with our full Terms of Service by following the link below. Contact us with any clarifications/uncertainties you may have prior to making any purchases or making an account.
Terms of Service